Policies and services

Delivery and shipping fees

Delivery is currently primarily available in Hong Kong. Some collaboration collections may have restrictions on sales territories. Available destinations are subject to the product page, checkout and order confirmation.

Hong Kong orders can use home delivery or SF Express pickup at a store or locker. Orders of HK$500 or more qualify for free shipping. For orders below HK$500, shipping fees and delivery arrangements are shown at checkout and in the order notice.

Prices and payment

After payment is completed, the transaction is processed according to the selected payment method. The payment provider, card issuer and order confirmation determine the actual charge timing and payment status.

If payment is unsuccessful, the order may not be confirmed. You may need to retry payment or place the order again.

Product warranty

Products have a two-year product warranty, subject to the warranty policy. Keep your order information for after-sales inquiries and support.

Returns and exchanges

This policy does not affect consumer rights under applicable law. Unless applicable law provides otherwise, return or exchange requests must meet the conditions in the returns policy.

For a malfunction, quality defect, incorrect item, missing component or shipping damage, contact us promptly after receiving the order. Include your order number, a description of the issue and photos or videos.